DR. SANJIT KUMAR DASH. Application of Kano Model in Identifying Attributes – A Case Study on School Bus Services. International Journal of Management Studies (IJMS), [S. l.], v. 6, n. 1(3), p. 31–37, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1435. Acesso em: 10 aug. 2025.