DR. C. RAMESH KUMAR. CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS ELECTRONIC TRANSACTIONS. International Journal of Management Studies (IJMS), [S. l.], v. 3, n. 01, p. 118–123, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1212. Acesso em: 21 jan. 2026.