XIAO WANG; MENGNAN HONG; PAUL D. BERGER. CUSTOMER-SATISFACTION ANALYSIS AT SAN FRANCISCO INTERNATIONAL AIRPORT. International Journal of Management Studies (IJMS), [S. l.], v. 2, n. 01, p. 1–12, 2021. Disponível em: https://researchersworld.com/index.php/ijms/article/view/1163. Acesso em: 21 nov. 2024.